Frequently asked questions
Do you have a bike depot?
Yes, we have a lockable bike depot, also with a free charging station for e-bikes. Additional costs apply for the transport of bicycles on public transport.
Are there bike paths?
Yes, there is a nice new bike path between Soprabolzano and Collalbo. Additionally, there are some designated mountain bike routes.
Do you rent e-bikes?
Yes, we have two e-bikes available. On request, we can organize additional bikes. Twice a week there are free guided mountain bike tours. Cost for e-bike rental: €35
Can you charge electric cars?
Yes, we have a charging station for electric cars (Cost: €20).
Is the pool heated?
The pool is heated with solar energy and district heating. However, it cannot be covered at night, making the water temperature very weather-dependent. Under normal weather conditions, our pool is pleasantly warm (24°C) from mid-May to mid-September. We also have a heated whirlpool (38°C).
Which is better, travel cancellation insurance or a deposit?
A deposit is deducted from the booking price and will be fully refunded if canceled 21 days before arrival. After this period, the deposit is retained.
Travel cancellation insurance protects you in case of illness up to the day of arrival (with a medical certificate).
Travel cancellation insurance protects you in case of illness up to the day of arrival (with a medical certificate).
We especially recommend it for older guests or families with small children. You can easily take out this insurance via the link in the reservation email.
At what altitude is Hotel Lichtenstern?
We are located at an altitude of 1,300 meters above sea level, with a 360° panorama.
When can we check-in?
Guaranteed check-in is from 14:00. Feel free to arrive earlier, park your car, relax by the pool, use the Ritten Card, have lunch on the terrace, or enjoy a drink.
When do we need to check out?
We kindly ask you to check out by 11 :00. lf you want to check out before 8:30, please settle the bill the evening before, after dinner.
Can we order lunch packages?
Yes, gladly! Upon prior request, we can prepare a takeaway lunch package.
When is breakfast and dinner served?
Breakfast: from 8:00 to 10:00. An earlier breakfast is possible by arrangement.
In the evening, we serve 5 courses from 19:00 and would appreciate your presence at dinner by 20:00 at the lotest.
In the evening, we serve 5 courses from 19:00 and would appreciate your presence at dinner by 20:00 at the lotest.
How does the Ritten Card work?
The Ritten Card ollows free use of all public tronsport in South Tyrol, including buses, trains, and the cable cor, as weil os free entry to over 80 museums. lt also offers discounts on various leisure activities and events. We can provide it to you digitally upon request, so you can travel for free.
When does the narrow-gauge railway run?
Every half hour, always at quarter post and quarter to, in both directions, as we are in the middle of the route and the trains meet here. The train is accessible on foot via o beautiful forest path of about 300 meters.
Do you have vegetarian, gluten-free, and lactose-free dishes?
Yes, gladly! This is no problem for us -we appreciate if you let us know in advance or directly upon arrival.
Do you serve homemade food?
We place great value on homemade products. Our ice cream, cakes, syrups, ond pasta are all homemade!
Is your tap water drinkable?
Of course, our clean mountain water is even healthy! We have beautiful personalized stainless steel water bottles for sale or rent.
You can refill your bottle at many water points along the way. Our personal concern is to ovoid producing plastic bottle waste, in the interest of sustainability and our environment.
How do you get to Rittner Horn?
From the hotel, take the train to Collalbo, from where bus 166 departs directly to Pemmern and takes you to the mountain station. Every half hour and of course free with the Ritten Card.
What do you do for sustainability in your hotel?
- We produce our own electricity with two photovoltaic systems, and the rest is green electricity from Alperia.
- We heat as much as possible with solar energy.
- The remaining energy is sourced as district heating, i.e., heating via a central plant with wood chips, a by-product of the timber industry.
- We try to buy regional, local, and seasonal products and produce what we can ourselves: herbs, jams, syrups, ice cream, cakes, pasta, tea, spreads, and more.
